The EFS-Web has made life slightly easier, but it strikes me as quirky. Let me give a few examples. Recently, I received larger files (e.g., over 30 MB) to submit in an information disclosure statement. Even if my email server didn't return them as undeliverable it made me consider if they could be uploaded to the USPTO. Google search pulled up the USPTO EFS-Web FAQs web page that says each PDF copy must not exceed 25 MB. I can't think of too many web sites that would tolerate the hours of downtime each weekend to perform maintenance. I don't want to be sound like a curmudgeon, but even the lingo is a bit confusing. As stated in the FAQs a person cannot file in EFS-Web Contingency during scheduled EFS-Web outages" because "EFS-Web and EFS-Web Contingency share a common backend system." Wait why is it called contingency? Oh yeah weekend maintenance trumps contingency. Don't make me think!
Copyright © 2015 Robert Moll. All rights reserved.
Showing posts with label Electronic Business Center. Show all posts
Showing posts with label Electronic Business Center. Show all posts
Sunday, July 26, 2015
Thursday, April 25, 2013
USPTO - E-Office Action Delay on April 24-25
Today, the USPTO notified the e-Office Action program wasn't able to automatically send emails so was sending them manually. Still my experience with the Electronic Business Center is it has given
great service.
Here's the USPTO notice describing the problem and interim remedy:
Due to a system issue, the e-Office Action process is currently experiencing a problem with sending emails to external email addresses. Automatic Email notifications have been delayed for e-Office Action participants on 4/24 and 4/25 – emails are currently being sent manually. We are working to resolve this problem and anticipate the e-Office Action program will be working again shortly. In the meantime, please go to the Outgoing Correspondence tab in Private PAIR to check if you have new correspondence from the Office. We will keep you informed with follow-up announcements. We apologize for the inconvenience.
Here's the USPTO notice describing the problem and interim remedy:
Due to a system issue, the e-Office Action process is currently experiencing a problem with sending emails to external email addresses. Automatic Email notifications have been delayed for e-Office Action participants on 4/24 and 4/25 – emails are currently being sent manually. We are working to resolve this problem and anticipate the e-Office Action program will be working again shortly. In the meantime, please go to the Outgoing Correspondence tab in Private PAIR to check if you have new correspondence from the Office. We will keep you informed with follow-up announcements. We apologize for the inconvenience.
Here are the step-by-step instructions to
access your new correspondence:
1.
Log into Private PAIR
2.
Under the Search for Customer Number section, select the View Outgoing
Correspondence radio button, select “7 days” from the “for the past” drop-down
list
3.
Leave the selection for Select Customer Number drop-down list at the default
option, “All”
4. A
list of new Office correspondence will be available for the last 7 days,
including today's [sic, today]
Updated on April 26: The USPTO says e-Office Action problem is resolved.
Copyright © 2013 Robert Moll. All rights reserved.
Updated on April 26: The USPTO says e-Office Action problem is resolved.
Copyright © 2013 Robert Moll. All rights reserved.
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