Thursday, April 25, 2013

USPTO - E-Office Action Delay on April 24-25

Today, the USPTO notified the e-Office Action program wasn't able to automatically send emails so was sending them manually. Still my experience with the Electronic Business Center is it has given great service.

Here's the USPTO notice describing the problem and interim remedy:

Due to a system issue, the e-Office Action process is currently experiencing a problem with sending emails to external email addresses. Automatic Email notifications have been delayed for e-Office Action participants on 4/24 and 4/25 – emails are currently being sent manually. We are working to resolve this problem and anticipate the e-Office Action program will be working again shortly. In the meantime, please go to the Outgoing Correspondence tab in Private PAIR to check if you have new correspondence from the Office. We will keep you informed with follow-up announcements. We apologize for the inconvenience.
Here are the step-by-step instructions to access your new correspondence:
1. Log into Private PAIR
2. Under the Search for Customer Number section, select the View Outgoing Correspondence radio button, select “7 days” from the “for the past” drop-down list

3. Leave the selection for Select Customer Number drop-down list at the default option, “All”

4. A list of new Office correspondence will be available for the last 7 days, including today's [sic, today]

Updated on April 26: The USPTO says e-Office Action problem is resolved.

Copyright © 2013 Robert Moll. All rights reserved.